Privacy Policy

Last updated: July 2, 2025

Thank you for being part of our community at Cliff Surf House / Someone Wants Lda (“Company”, “we”, “us”, or “our”). We are committed to protecting your personal data and respecting your privacy rights. If you have any questions, contact us at info(et)cliffsurfhouse.com.

This Privacy Policy applies to our website www.cliffsurfhouse.com and any related services, sales, marketing, or events (collectively, the “Services”).

1. WHAT INFORMATION DO WE COLLECT?

a) Personal data you provide
This includes:

  • Full name, email, phone number, address
  • Billing or payment information
  • Social media usernames (e.g., Instagram)
  • Any data shared via contact forms, bookings, or competitions

b) Automatically collected data
When you visit the Website, we may automatically collect:

  • Device data (browser, IP, OS, screen size)
  • Usage data (pages visited, clicks, time on site)
  • Location data (approximate location via IP)

2. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to enhance user experience, analyze traffic, and run marketing campaigns.

a) What are cookies?
Cookies are small text files placed on your device. They help the site remember your preferences or track user behavior anonymously.

b) Types of cookies we use:

  • Essential cookies – Needed for core functionality
  • Analytics cookies – Used to understand how visitors interact (e.g., via Google Analytics)
  • Marketing cookies – Help deliver relevant advertising (e.g., Facebook Pixel, Google Ads)

c) Your cookie choices:
You can adjust or disable cookies via your browser settings. You can also opt out here:

  • Google Ads: https://adssettings.google.com
  • Facebook: https://www.facebook.com/adpreferences/ad_settings
  • General opt-out: http://www.aboutads.info/choices/

3. USE OF GOOGLE MAPS

Our Website integrates Google Maps to show locations. Google may collect and process information, including your IP address and location data.

Google Maps is subject to Google’s Privacy Policy: https://policies.google.com/privacy
You can disable location sharing in your device or browser settings.

4. USE OF FACEBOOK & GOOGLE PIXEL

a) Facebook Pixel
We use the Meta (Facebook) Pixel to measure ad effectiveness and retarget visitors.
Learn more: https://www.facebook.com/privacy/policy

b) Google Ads / Google Pixel
We use Google Ads and Google Tag technologies to personalize ads and track conversions.
Learn more: https://policies.google.com/privacy
Opt out: https://www.google.com/settings/ads

5. HOW DO WE USE YOUR DATA?

  • To respond to inquiries and process bookings
  • To process payments and issue confirmations
  • For analytics, fraud prevention, and service optimization
  • To deliver relevant ads and marketing (with your consent)
  • To comply with legal obligations

6. DATA SHARING & THIRD PARTIES
We may share data with:

  • Service providers (e.g., hosting, email, payment providers)
  • Advertising and analytics platforms (Google, Meta)
  • Government or law enforcement if legally required
  • All partners are contractually bound to protect your data.

7. DATA STORAGE & RETENTION
We retain your data only as long as necessary, generally no more than 2 years, unless legally required otherwise (e.g., tax or legal reasons).

8. YOUR RIGHTS UNDER GDPR (EU USERS)
You have the right to:

  • Access your data
  • Correct, delete or restrict use of your data
  • Object to processing
  • Withdraw consent at any time
  • File a complaint with your data protection authority
  • To exercise your rights, email: info(et)cliffsurfhouse.com

9. INTERNATIONAL TRANSFERS
We may process your data outside the EU/EEA (e.g., via partners like Meta or Google). We ensure appropriate safeguards (e.g., Standard Contractual Clauses).

10. CALIFORNIA PRIVACY RIGHTS (CCPA)
California residents may:

  • Request what data we collect and with whom we share it
  • Request deletion of personal data
  • To request: info(et)cliffsurfhouse.com

11. SECURITY MEASURES
We take appropriate technical and organizational measures to protect your data. However, no online system is 100% secure.

12. DO-NOT-TRACK SETTINGS
We currently do not respond to “Do Not Track” signals due to a lack of uniform standards.

13. UPDATES TO THIS POLICY
We may update this notice as needed. The latest version will always be published here.
Last updated: July 2, 2025

14. CONTACT
Cliff Surf House / Someone Wants Lda
Rua João Paulo II n12
Póvoa de Além
2560-046 A Dos Cunhados
Portugal
Email: info(et)cliffsurfhouse.com

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