Safe travels with Cliff

Cancellation Policy
After your booking is confirmed, the deposit is non-refundable. However, if you have to cancel your booking, and booked our standard rate, you will receive a voucher of the paid deposit value that you can use for another trip with Cliff Surfhouse. These vouchers are valid for one year counting from the day of issue. In case a booking was made with our non-refundable rate, the deposit is not refundable and no voucher will be issued.

Cliff Surfhouse reserves a right to cancel any trip at any time without explanation. In this event, a client will receive full refund of deposit payment. In case Cliff Surfhouse is forced to cancel a client’s trip due to circumstances beyond our control (adverse weather conditions, war, terrorism, epidemic etc.), no refund is foreseen.

Changes to Reservation
In case changes should be made to your reservation, contact us directly and depending on availability, we will find the best solution. Certain changes may incur extra fees.

Terms and Conditions

The webpage www.cliffsurfhouse.com you are viewing is owned, operated and controlled by Cliff Surfhouse. In these terms and conditions Cliff Surfhouse is referred to as “we”, “us”, “our”, “Cliff””.By booking your stay, surf lessons or any other services with Cliff you agree to all of our terms and conditions and will be further on referred to as client, customer, guest or you.

Booking Process & Payment

Bookings shall be requested through our bookings system or via e-mail.
In order to confirm bookings, Cliff Surfhouse requires the payment of a deposit. In the standard rate this equals 50% of the total reservation amount. If the client books the non-refundable rate the payment of the total amount of reservation is required. You will receive an invoice with the total amount of the products and services booked and the amount due for the deposit.

We accept three payment methods. You can pay directly via Credit Card or Paypal. If you choose bank transfer, the deposit shall be paid within 2 days. Once we acknowledge the payment, we will send you a confirmation voucher via email with the details of your stay. The resting amount is to be paid at check-in in cash or by debit/credit card (Visa, Mastercard).Upon client’s arrival, we require additional 100 euros security deposit in cash per person for surf equipment and Cliff surfcamp property. The deposit is returned on departure day if no damage occurs during the client’s stay.When one person (lead person) makes a reservation on behalf of a group of people, he/she confirms holding the authority to make the contract on behalf of everyone who is to receive the services in the group, including children. The lead person must ensure that all members of the group are aware of and accept these terms and conditions. In any case, the lead person stays responsible for the full cost of the services for himself/herself and the group including any related charges under these terms and conditions.A client is responsible for reviewing thoroughly all booking and/or confirmation details and inform Cliff Surfhouse immediately should any errors or discrepancies arise. In case a client fails to promptly notify Cliff Surfhouse of any such errors or discrepancies, we assume that a client considers booking and/or confirmation details correct and accepts them.

Prices
All prices are quoted in Euros (EUR). Prices may be subjected to change if the circumstances necessitate.
Price changes do not affect already confirmed bookings, and a client has the right to receive services at the rates stated in the booking confirmation.
For late check-ins (after 20:00) a fee of 30 EUR is charged.
For late check-outs (after 12:00 noon) a fee of 30 EUR is charged.

Promotions and discounts
Promotions are valid for direct bookings only.
Promotions and campaigns are not valid in conjunction with other discounts. Early bird discount is not valid in conjunction with other promotions. Early bird discount is applicable to weekly packs (minimum stay 7 nights).
Black Friday promotion is not valid in conjunction with any other discount and the rate is non-refundable.

Extra nights
Extra nights are considered nights after the stay in the Surf package (from 7 nights).  Extra nights includes accommodation and breakfast. Depending on the pack the client booked it can have a surf lesson included on weekdays.

Reservation Changes
In case changes should be made to your reservation, contact us directly and depending on availability, we will find the best solution. Certain changes may incur extra fees.

Cancellation of services and no-show
The cancellation of any service booked shall be done the latest with 24 hours notice. In case of cancellation of a booked service outside the period of grace or in case of no-show, Cliff Surfhouse reserves the right to charge the full amount as if the service was held/given. Services already paid are non-refundable. In the event of unpredictable circumstances that lead to cancellation or postponement of a service by the entity Cliff Surfhouse, a voucher will be issued for the service in question or exchanged for a service of the same value.

Exchange of services
The services included in the pack cannot be exchanged by others. In the case a client does not wish to use a certain service included in the pack no refunds will be payed.

The packs and their content are personal and non-transferable. It is not allowed to exchange services between packs or to transfer the service to another party/client.

Liability
You as the customer recognize inherent risks both apparent and hidden deriving from surfing and associated to surf camps as well as participating in any sport/leisure activities and commuting in a foreign country. All of these factors may threaten your well being and cause injuries to you and other customers.
To the full extent permitted by law, Cliff surfhouse does not hold any liability for any loss, damage or injury which may arise from exercising our or third-parties services no matter how that loss, damage, or injury occurred. A client participates in surf lessons and other activities at his/her own risk.

Cliff surfhouse does not hold any responsibility for customer’s property despite providing personal safety lockers and striving to create utmost security. A customer is solely and fully responsible for safekeeping his/her property from theft, loss, or damage.By booking a stay at CLIFF, a client confirms that he/she is physically fit and is able to swim well enough to undertake surf lessons and participate in other activities. Moreover, by buying services from Cliff, a client confirms not knowing of any health conditions that can prevent him/her from participation in surf classes and other activities or make this participation dangerous. We require our guests to report any relevant medical aspects such as allergies, disabilities, medical incapacities etc. for the sake of their own safety.We reserve an exclusive right to decide whether beach conditions, weather or other factors make certain activity unsafe or unfavourable and terminate its delivery at any time for any reason without a refund. However, should we be forced to cancel activity, we will do our best to reschedule or compensate it.If any complaints arise during your stay, they must be reported immediately. We will not hold responsibility for a compensation for a problem which could have been solved during client’s stay.

Insurance
CLIFF surfcamp provides its guests with insurance for any lessons provided by us (surf, yoga). However, due to the nature of our services as well as traveling involved, we highly recommend that our client takes care of an adequate, complete insurance covering each stage of his/her vacation. For clients own safety and comfort, we advise not to proceed with the booking before obtaining a personal insurance.

It is client’s sole responsibility to prepare all necessary valid documents (passport, Visa, ID, driving licence, insurance etc.) prior to the trip. In case of injuryIn case a student/guest gets injured during a lesson to point that she/he cannot continue the practice, CLIFF will issue a voucher referring to the lessons still to be benefited from. No refund is applied.

Drugs, Alcohol and General Rules
Drugs are strictly forbidden throughout client’s stay in Cliff Surfhouse. Violation of this rule will result in an immediate termination of our services without any refund. Alcohol consumption is allowed, however, its abuse may also result in termination of client’s stay in Cliff.Guests are expected to behave in a respectful manner towards other guests as well as show cautiousness towards Cliff property and equipment. If client’s behavior does not correspond to these criteria, Cliff reserves the right to terminate client’s stay without any refund.

Transportation

CSC provides necessary transportation to/from surf spots and during other activities (tours & trips) throughout entire client’s stay. However, a client uses transportation service at his/her own risk . We do not hold any responsibility for deaths or injuries which may occur as a result of using this service.

We strive for punctuality when delivering our services, however, we cannot always guarantee it due to conditions beyond our control which may arise (intensive traffic, weather or any other). Should it happen we will keep you informed immediately.
Client uses transportation service at his/her own risk. We do not hold any responsibility for deaths or injuries which may occur as a result of using this service.

Photos, Videos and Text materials
By booking services with CSC, the client agrees to being photographed and recorded during activities of the camp, such as surf lessons. The client is also granting the use of image rights. She/he gives permission to the use of such materials for promotional and advertising purposes of CLIFF, in its own media (website, social media) as well as those of partners (online booking platforms) without further notice and agreement.